To aid the drying process they removed segments of the vinyl to expose the wooden boards. When bathroom shower joint connector was leaking in winter. I was told that because they weren’t damaged by the water from the radiator I would have to make a separate claim and pay another excess. Reviews, complaints and customer experiences (5). Did you get a positive impression from the reviews? We complained to AXA about this, according the “Claims Manager” the contractors had been trying to “minimise disruption for our family” which was why they hadn’t been there that long. Came out ASAP to investigate, claim wasn't upheld but impressed with service all the way through. A lot of water subsequently came through our kitchen ceiling causing the ceiling to crack and bend. Will this be how it works in real life? We evaluated the companies based on their customer rating and experience, financial stability, and coverage to determine the best companies. WE HAD PREMIUM INSURANCE COVER AND UNLIMITED SINGLE VALUABLE ITEM. They take your money and claim you are insured. How We Selected the Best Home Insurance Companies. Upon calling AXA, I was told that I had an Home Emergency Cover Extra Policy, so... AXA my home insurer recommended and made an appointment for a drainage company (Lanes For Drains) to visit my property on the 21st of May to fix a partially blocked bath. You’ll get this as standard with Home Safe but can also add this type of cover to Home Smart and Home Sure insurance. She said no. I find this to totally disrespectful and unconscionable on their part to treat customers this way and to take no accountability Or has it been in the past? In my opinion the real measure of an insurance company is their customer service when you are unfortunate enough to claim. PLEASE TAKE MY ADVICE do NOT TAKE OUT TESCOS BANK/AXA HOME INSURANCE OR ITS EMERGENCY SERVICE THEY ARE APPALLING. POLICY NUMBER : DU HHS 5101386, Renewal rip off when I went to cancel they offered me a reduction... no way loyalty first or bye bye, Website is easy to sign in and access policy documents and its shows your level of cover so you easily tell what is or isn't covered without having to resort to pages of small print, always been reasonable cost and cover seems comprehensive. Use the table below to compare insurance … I broke my glasses whilst emptying buckets/pans of water coming from the burst radiator I stumbled back nocked my glasses off my bed and and accidentally trod on them. they help with everthing. Ended up with £250 after chasing and chasing, lie after lie about the delays processing the claim..........Stay well clear. It offers a range of insurance products including home insurance, car insurance and travel insurance, as well as landlord insurance, private health insurance and dental insurance.. AXA belongs to the AXA Group which owns several other brands including Swiftcover. Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great ... Made a claim on their Home Emergency insurance for a gas leak after being cut off immediately as per law requires (November, no heating, hot water, Cooking). To date they refuse to answer key questions. Apparently AXA has no other contractors who service our area (North Essex) except the ones based in East London so we’re limited to them, or a cash settlement. Clearly I should not have tried to stop more water damage happening and just left the radiator water to flow for the 6 plus hours it took the incompetent emergency engineer to arrive. It might be good for 1 max 2 years then move along, Axa will lose millions in insurance this year. Shower tray had cracked unexpectedly 4 are young children a series of quotes for the car when i with. 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