Your serial number is located on your appliance’s data badge/plate. This is s review about customer service not the product as the product has not yet been completely delivered. Air for combustion is drawn in through the outer pipe whilst the inner pipe removes the combustion gases to the exterior of the property. Team Leader - Customer Support dbird@gazco.com - 01392 261950 Advertisement. The Gazco Stockton Electric Stoves are available in different sizes. technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. This stove also features crystal clear non-reflective glass for breath-taking flame visuals uninterrupted by unwanted reflections. d) Damage or defects caused by the product being stored in a damp, unheated environment. Please rest assured that we will do our best to answer any queries and process orders as quickly as we possibly can during this time and would like to take this opportunity to thank you for your patience and understanding. Gazco Osprey Road Sowton Industrial Estate Exeter, Devon EX2 7JG. Furthermore, Gazco fires purchased from within our Expert In the event of a product fault occurring during the warranty period, Gazco will send the appropriate component or goods necessary to rectify the fault, free of charge. To help aid us with your enquiry please provide your … Repair or replacement of parts which are subject to normal wear and tear during the warranty period or parts that will require replacement in connection with normal maintenance. Regular office opening hours are 9am – 5pm Monday – Friday. Absolutely brilliant wide range of… Absolutely brilliant wide range of fires. Our UK and overseas suppliers may fall under different sets of Covid-19 restrictions and may also be impacted by the new trading rules imposed by the Brexit agreement. Prior to purchasing one of the Stovax family of stoves, they require customers to confirm that they have read the statement below which highlights the importance of buying from an approved dealer like Glowing Embers and the importance of using a local showroom and or fitter to provide proper pre-installation advice and professional installation. You could be forgiven for mistaking the beautiful visuals on Gazco … Once you have selected the Hitachi Interest Free Finance option at checkout, you will be directed to Hitachi's secure site to complete a very short application process. Please be aware that the Stovax Heating Group do not offer technical support to products bought via nationwide online sales where a Stovax Heating Group qualified independent retailer would otherwise offer this support. What happens is my application is refused? If you are experiencing any issues using this web site please contact customer service on 01392 261900. Beneath the carefully crafted exterior of the Sheraton 5 Gas Stove, our latest high efficiency gas flame technology offers an authentic display. They will be able to provide you with the best after sales support as well as any servicing that your appliance may require in the future. This site uses cookies. You are able to appeal the decision and get more information and advice by contacting Hitachi. I sell these fire and any issues we do get, get resolved hence why I like to sell them. Effortlessly becoming the focal point of your interior, a Gazco Studio 3 Balanced Flue Natural Gas Glass Fronted Gas Fire brings far more than just heat to your home. The Gazco Sheraton 5 Gas Stove brings together the traditional aesthetic of the classic wood burner, with the convenience of a gas stove. I have had the pleasure of being a Stovax and Gazco retailer for the last 35 years. Please retain your dated sales receipt as a proof of purchase. Please note that all flues for the Balanced Gas Fires come in a silver/stainless steel construction - if you would prefer the black enamelled version, please call us for a price and availability. Gazco Sheraton 5 - 4kw Gas Stove with Conventional Flue - LPG - The Gazco Sheraton 5 Gas Stove brings together the traditional aesthetic of the classic wood burner, with the convenience of a gas stove. By continuing to browse the site you are agreeing to our use of cookies. You must be over 18, have lived in the UK for 3 years or more and able to make regular payments by Direct Debit. The Gazco Extended Warranty does not affect your statutory rights. Technical Information This page contains technical documents for your Stovax or Gazco stoves, fires or fireplaces. Once this is paid, we will send you your goods - as simple as that. Find out more here. Highlands and Islands). Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. Inset models are suitable for a broad range of settings from the lounge to the bedroom. The only part you have to do directly is electronically sign the agreement which can be done very quickly via email. Nothing creates an inviting atmosphere quite like a Gazco stove. Stovax Limited and Gazco Limited recommend that a pre-site survey is carried out prior to purchase to ensure that your chosen appliance will be installed in accordance with all local and national regulations. If your enquiry is related to these subjects then please contact your local retailer or select Homeowner from the drop down menu below. Purchases in all other countries are subject to the warranty conditions specified by the reseller in those markets. GB. Before you report your issue/s with your Stovax or Gazco retailer. GB. This is created by flames being reflected on the interior panelling to increase the viewing angles of your fire. Gazco have an internet policy which does not allow Approved Retailers to display prices of their stoves online. Gazco sent us some extra instructions, which we tried, but it still doesn't work. Gazco Riva2 600 5kw Gas Fire with Conventional Flue - Natural Gas - This stunning Riva2 600 is the sleekest model in this range, offering a beautiful landscape flame view. In addition, Gazco fires and stoves purchased from within our Expert Retailer Network Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. We are pleased to announce that we have teamed up with Hitachi Retail Finance to offer our customers 12 months interest free credit on all purchases of £300 or more through our site or over the phone. Buying a log burner and all the flue parts and accessories you need can add up, so we know that sometimes it is easier to spread the cost over a few months. Buy with us and you can spread that total cost of the purchase over a maximum of 12 months at absolutely no extra cost to you. Hitachi are one of the world's leading specialist providers of retail finance and have a proven track record of providing paperless finance solutions. STOVAX LIMITED AND GAZCO LIMITED SAFEGUARD STATEMENT. c) Damage caused by unauthorised modifications, use or repair. You will receive a link to create a new password via email. technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Gazco is an ISO9001 and ISO14001 accredited company. In addition, Gazco fires purchased from within our Expert Retailer Network will have the additional Accordingly, the commencement date for the warranty period is the date of purchase. Balanced flues work in conjunction with glass-fronted fires only. The Gazco Studio 2 Edge gas fire is for those who require minimalist modern perfection. How long will it take to apply? The contemporary Gazco Riva2 670 Electric Fire range is the latest addition to Gazco’s collection of electric fires. Furthermore, please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Team Leader - Customer Support dbird@gazco.com - 01392 261950 Carl Harris 1 review. No Warranty is extended to consumable service parts. During your extended warranty period, only genuine Gazco spare parts must be used in the servicing and maintenance of your Stove or Fireplace, these spare parts can be ordered from www.gazcospares.com, or from an Expert Retailer directly. Each fire is designed to seamlessly blend beauty and performance, offering superb flame visuals and … Complete the quick application to get an instant decision. You will get an instant answer regarding your application and be able to electronically sign the application to complete it. Please ensure you have the following information below: 1. Please note: This warranty is applicable for purchases within the United Kingdom, Republic of Ireland, France, Belgium and the Netherlands only. Yes, please do give us a call on 01376 555 182, we can go through most of the application process with you, process the deposit and the order. Lost your password? Designed for two models, the Conventional flue and the Balanced flue, this stove is accessible even if you don’t have a chimney in your home. This amount will not be charged, but is authorised only and used to verify your identity. Gazco’s investment in visual technology allows them to offer some of the most stunning-looking electric fires on the market. If you should ever wish to make a warranty claim because of a product fault or defect, you must inform your retailer within a reasonable amount of time, usually this is within 14 days from the date on which the fault or defect first became apparent. Furthermore, please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. It usually only takes a matter of minutes to complete the form and in most cases a decision is instant and you can electronically sign the agreement. We aim to answer all emails within 2 working days. f) Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets. As an approved Stovax dealer we ask all customers confirm that they have read the statement prior to purchase by ticking the box above the Add to Basket button. Should you experience problems with your Stove or Fireplace, any claim must be submitted first to the Expert Retailer from where the stove was purchased, your Expert Retailer will either be able to offer immediate assistance or make contact with Gazco on your behalf. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, Gazco cannot accept any liability for events or issues which arise after the 14 day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date. If your application is successful, you will be entering into a credit agreement with Hitachi Capital (UK) PLC Consumer Finance and not with Glowing Embers, we simply ship your goods to you, after that Hitachi administer all repayments. a) Enamelled components where these parts are subjected to abnormally high temperatures, chemical abrasion or thermal shocks, resulting in chipping, cracking, bubbling or discolouration and crazing of the enamelled finish. To receive your Extended Warranty your Gazco Electric Stove or Fireplace must have been purchased from an authorised stockist within our Expert Retailer Network and your warranty registered with Gazco within one month of the later of the purchase date or installation date. In addition, Gazco fires and stoves purchased from within our Expert Retailer Network will have the Gazco’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Furthermore, please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Technical Enquiries: +44 (0)1392 261950 Fax: +44 (0)1392 444148 Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. Gazco, in the event of a warranty claim, reserves the right to either replace the goods in question or to refund the purchase price of the goods. The Gazco Designio gas fire has a smart finish with clean lines. please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. If you are experiencing any issues using this web site please contact customer service on 01392 261900. Hitachi is authorised and regulated by the Financial Conduct Authority. This gas stove has an output of 5kW and 80.5% efficiency. Technical documents include instruction manuals, declaration of performance and spare parts list which can be downloaded by navigating through the menu. If you do not know your serial number please use the following guide to help locate your data badge which contains your serial number information. The Gazco eReflex 85R Inset electric fire creates a minimalist, hole-in-the-wall look. Regular office opening hours are 9am – 5pm Monday – Friday. This warranty is not transferable and is extended only to, and solely for, the benefit of the original purchaser of the Stove or Fireplace. Your serial number . Carl Harris 1 review. Gazco Huntingdon 20 Gas - Clear Door 515-071 Price: £1,295.00 inc VAT MORE INFO > Gazco Huntingdon 20 Gas - Tracery Door 515-035 Price: £1,295.00 inc VAT MORE INFO > ... excellent customer service and a real commitment to providing value for money. The appliance is sealed from the room in which it is installed and a twin-wall pipe vents directly outdoors. They consistently lead the market with innovation, quality, and exceptionally high levels of customer service and support. Warranty While electric fires offer great benefits over traditional wires, we’re still drawn to the flicker of a flame. decision. If you have recently purchased a Gazco Electric Stove or Fireplace you can register your purchase here. The Gazco Skope 105R inset electric fire creates a minimalist, hole-in-the-wall installations for a clean and contemporary, built-in aesthetic. What is the process? b) Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the Gazco installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations. Regular office opening hours are 9am – 5pm Monday – Friday. You needn't worry about high interest rates or exorbitant post-term rates, all you need to ensure is that you can make the monthly payment and pay an initial 10% deposit; that is all you need to do. This inset gas fire exudes contemporary style and is available in versions to suit most homes. For this reason, Stovax Limited and Gazco Limited strongly encourage you to visit one of its qualified independent retailers, who will be able to provide you with the best support both before and after making your purchase. It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force and is carried out in accordance with the Installation Instructions. Important considerations before making your purchase: Stovax Limited and Gazco Limited take great care to ensure their products are designed and manufactured to the highest possible quality and safety standards, and it is vital that they are sold and installed correctly. Once you have selected your wood burner, flues and accessories, simply select the finance option at checkout and fill out the quick online form and you will get an instant decision, no need to sign forms - it is all quick and easy. The Sheraton 5 Gas Stove provides you with the option of using either LPG and NG. Our rigorous quality ... we do not offer technical support (beyond our statutory responsibilities) for products bought via nationwide online sales, where this support would normally be offered by one of our please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Can I call you to place an order and pay by Finance? 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